TERMS & CONDITIONS
INFORMATION YOU NEED TO KNOW ABOUT YOUR HOLIDAY (Please read carefully)
To make a booking
You must complete our booking form and accept our terms and conditions on behalf of all your party. A deposit of £60 per person is required. Payment should be made by cash, cheque or internet banking. Written confirmation of your booking will be sent within 7 days of receipt of your booking form.
Paying for the balance
Full payment for UK holidays must be paid at least 4 weeks before departure, for continental holidays, full payment must be paid 8 weeks before departure. If you book within 4 weeks of departure full payment is payable. If the balance is not paid on time we reserve the right to cancel your holiday and retain your deposit to cover any administrative costs. Payment should be made by cash, cheque or internet banking.
If we change your holiday
It is possible that we may have to alter some details of your holiday, for example, ferry timetable changes, hotel closures. If this becomes necessary we will inform you as soon as possible. If the change is significant you may a) accept the changes, or b) cancel your booking in which case you will receive a full refund.
If we cancel your holiday
All holidays operated are subject to a minimum number of bookings. If this number is not achieved by the ‘balance due date’ the tour may be cancelled. All monies paid to John Martin Coaches will be refunded. In the event of any Force Majeure, we reserve the right to cancel at any time, in which case you would receive a full refund.
Changing your booking
If, after confirmation has been issued you wish to make any changes we will do our utmost to make the changes, providing they are received in writing from the person who signed the Booking Form. £10 will be charged to cover administration costs. Any changes made after the ‘Balance Due’ date will be treated as a cancellation and subject to the charges shown in the box below.
If you cancel your booking
You or any member of your party may cancel your holiday at any time, notice must be given in writing and we reserve the right to apply cancellation charges as shown, these may be reclaimable from your insurance policy;
Notification received : Cancellation charge :
More than 28 days before departure Deposit
15 – 28 days 50%
8 – 14 days 70%
1 – 7 days 100%
Departure date 100%
PLEASE NOTE : DEPOSITS WILL NOT NORMALLY BE REFUNDED
Your Holiday price
One your deposit is paid, your holiday price is guaranteed, with the following exceptions; substantial alterations in transport cost i.e. fuel, ferry operators etc., of Government action in changing or imposing new taxes. No increase in price will be made less than 30 days prior to departure and if the increase is less than 2% John Martin Coaches will absorb the cost. Should a price increase be necessary, we will advise you as soon as possible. If you find this increase too high and you inform us straight away, you may cancel your booking and a full refund will be made.
For all overseas holidays you MUST have insurance and for all UK holidays we highly recommend insurance, to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. For UK holidays, if you have decided not to purchase travel insurance you must complete the disclaimer on the booking form. You are free to choose any travel insurance company but you may like to consider Coaching Insurance Consultants, 11 Harvest Bank, Hyde Heath, Amersham, Bucks, HP6 5RD. Telephone: 01494 783595.
Financial Security – Travel Regulation Insolvency Protection
John Martin Coaches Ltd is a company committed to customer satisfaction an consumer financial protection. WE are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Tours Regulations” all passengers booking with John Martin Coaches Ltd are fully insured for the initial deposit, and subsequently the balance of monies as detailed in your booking confirmation. The policy will also included repatriation if required,arising from cancellation or curtailment of your travel arrangements due to insolvency of John Martin Coaches Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
Claims – In the unlikely event of insolvency, you must inform Towergate Chapman Stevens immediately on +44(0) 01932 334140, or by email at email@example.com. Please ensure you retain the booking confirmation form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance of any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA/ATOL Bonds in place.
In addition John Martin Coaches Ltd operate a Trust Account. This means there is a fund of money available to repay you before departure or repatriate you while you are on holiday, in the unlikely event we become insolvent.
A passport is essential for all holidays outside the UK. It is the responsibility of the traveller to ensure that their passport and visa requirements are in order before they travel. We are unable to make refunds to passengers unable to travel through failure to obtain a passport in good time or are not in possession of the correct documents. Most countries require passports to be valid for at least 6 months beyond the length of you stay. If you do not hold a British passport you must check with the Embassies or Consulates of the countries to be visited. Republic of Ireland – it is not a legal requirement for British subjects to carry a passport when travelling to Ireland but you may find that a passport or some other means of identification is useful if you intend to exchange travellers cheques.
you need a European Health Insurance Card (EHIC) before you travel – it allows the holder to access state-provided healthcare in all European Economic Area (EEA) countries and Switzerland at a reduce cost or sometimes free of charge. You can apply on the NHS website, phone 0300 330 1350 or complete the application from available at some Post Offices.
As we have limited luggage space you must notify us if you want to bring any items other than on medium sized suitcase (MAX. 18KG) and hand luggage per person. Some tours will involve and overnight stay and therefore may also required an overnight bag. If you need to bring a walker or folding wheelchair you MUST advise us at the time of booking.
We are able to carry a small number of folding wheelchairs in the luggage compartment but you MUST advise is at the time of booking. PLEASE NOTE – IT IS NOT POSSIBLE to bring walkers or folding wheelchairs on holidays that include overnight stops and ferry crossings. We regret we are unable to carry battery powered wheelchairs or mobility vehicles.
If you have any special requests, such as lower floor rooms, special diet, etc., please advise us at the time of booking. We will gladly pass on your requests to the hotel(s) or other suppliers but cannot guarantee the hotel or other supplier will meet the requirements.
these are included in the price of most of our holidays, refunds cannot be given for passengers who do not wish to go on these excursions. Admission to houses, gardens etc. are not always included in the price of you holiday unless stated in the holiday description.
Some amenities described in this brochure (e.g. swimming pool, lifts) may occasionally need cleaning or servicing and therefore we canoot guarantee they will always be available. Hotel entertainment is often subject to demand and therefore may be cancelled if there is lack of demand or insufficient numbers staying in the hotel.
John Martin Coaches shall not be liable for any loss or damage to luggage or personal belongings unless due to John Martin Coaches negligence. Money, passports and other valuable items should be carried with you and not be left unattended on the vehicle or in suitcases.
If you experience any problems during the course of the tour, please advise the driver so steps can immediately be taken to rectify the problem. Any problems or complaints will be investigated by us if you inform us in writing within 28 days of your return.
John Martin Coaches reserve the right to refuse a booking or terminate a holiday in the event of unreasonable conduct which in John Martin Coaches opinion is likely to cause damage distress or annoyance to any other passengers, employees, property or other third party.